At Rathbun Insurance, we believe in building a workplace where every team member feels valued, understood, and empowered to be their best selves. As part of our dedication to building a workplace where team members can communicate effectively, collaborate seamlessly, and truly understand one another, we are introducing DiSC profiles to help enhance our team dynamics and culture. This initiative is led by our COO, Laura Stoken, whose career has been dedicated to understanding people and creating meaningful connections in the workplace.

Laura’s journey to understanding workplace dynamics has been shaped by her unique and diverse experiences. From her time serving on a crisis line, to leading constituent relations for a sitting Governor, to spearheading HR initiatives, she has seen firsthand the transformative power of empathy and self-awareness in the workplace. Laura firmly believes that when individuals seek to understand themselves and those around them, a better workplace naturally follows.

The DiSC assessment is a powerful tool used in workplaces around the globe to enhance communication, teamwork, and employee performance. It provides insights into an individual’s behavioral tendencies and helps teams recognize and appreciate the unique personality styles of their colleagues. By fostering this understanding, DiSC helps to improve communication, enhance teamwork, resolve conflict, develop leadership skills, and create a cohesive work environment. A workplace that values individuality while embracing collaboration fosters greater engagement and satisfaction.

At Rathbun Insurance, our vision is to Be There When It Matters Most. We believe that the self-awareness and team cohesion gained from participating in DiSC will not only strengthen our internal culture but also directly enhance the way we serve our clients. Here’s how this translates to client care:

1. Enhanced communication skills will help our staff better understand client needs and explain complex insurance concepts in clear, relatable terms.
2. Recognizing diverse personality styles allows our team to approach client interactions with greater empathy, ensuring each individual feels heard and valued.
3. Understanding behavioral tendencies helps our staff anticipate and address potential concerns, delivering tailored solutions that meet each client’s unique situation.
4. A cohesive internal team is better equipped to work together on behalf of our clients, providing seamless service and timely responses.
5. As leaders emerge within our team, they’ll bring insights and innovations that elevate our ability to support clients in meaningful ways.
6. When our staff feels understood and empowered, they bring their best selves to every client interaction, reflecting our dedication to exceptional service.

This year, every member of the Rathbun Insurance team will take the DiSC assessment and participate in group and individual activities designed to strengthen our team culture. These facilitated sessions will encourage open dialogue, help us celebrate our unique differences, and build a foundation where everyone can thrive.

By investing in understanding ourselves and each other, we are creating a workplace where "Being There Matters Most" isn’t just a vision—it’s a daily reality for our clients and our community. We are excited about this journey and look forward to sharing how DiSC helps us grow as a team and as individuals. Stay tuned for updates on this initiative and how it’s shaping our culture and client experience at Rathbun Insurance!