Are you a passionate and results-driven professional with a commitment to delivering exceptional service? Do you thrive in a team-oriented environment that values integrity, success, and community? Join Rathbun Insurance as a Personal Lines Account Manager and play a pivotal role in advancing our vision: Being There Matters Most.
Job Title: Personal Lines Account Manager
Location: 529 West Saginaw Street Lansing, MI 48933
About Rathbun Insurance: For almost 70 years, Rathbun Insurance has proudly served the greater Lansing community, offering innovative insurance solutions while fostering long-term client relationships. At Rathbun Insurance, "Being there matters most”, and we take pride in delivering exceptional insurance solutions while upholding our core values:
- Play for Each Other – Foster teamwork and collaboration.
- Question Everything – Seek continuous improvement and challenge the status quo.
- Be the Solution – Take initiative and provide proactive support.
- Give It Away to Keep It – Share knowledge and contribute to a culture of generosity.
We are currently seeking a Personal Lines Account Manager to join our dynamic team. This role is crucial in ensuring our clients receive personalized service, educated guidance, and the peace of mind they deserve.
Position Overview
The Personal Lines Account Manager plays a vital role in bringing our vision to life by providing outstanding client support, managing policies, and identifying opportunities to better serve our clients.
Total Compensation:
- Base salary
- Quarterly Performance Based Incentive
- Profit-sharing opportunities
- 401k Match
- Full Paid Medical for Single Employee
- Dental and Medical Allowance
- Clothing Allowance
- Cell Phone Allowance
- Employer paid short and long term disability and AD &D Insurance for Single Employee
- Employer paid Long Term care insurance for Single Employee
- Membership to Sam’s Club, BJ’s or Costco
- Paid Time Off and 11 Paid Holidays
- Paid professional development in addition to traditional continuing education for licensure
Essential Duties and Responsibilities
- Policy Reviews: Conduct thorough policy evaluations, educate clients on coverage, and provide solutions to fill any gaps.
- Client Retention: Foster strong relationships with clients, ensuring continued satisfaction and engagement.
- Claims Assistance: Act as a trusted advocate to support clients through the claims process.
- Risk Management Guidance: Offer insights and recommendations to help clients manage potential risks effectively.
- Remarketing Policies: Work closely with the sales team to review and remarket insurance policies, ensuring competitive rates and coverage.
- Cross-Selling & Up-Selling: Proactively identify and offer additional coverage options that align with clients' evolving needs.
Qualifications
- State of Michigan P&C Producer License (required)
- Strong interpersonal and communication skills
- Client-focused mindset with a passion for helping others
- Ability to work collaboratively within a team-driven environment
- Detail-oriented and highly organized
- Experience in insurance or customer service is preferred
Why Rathbun Insurance?
- Be part of a forward-thinking agency with a strong community presence and innovative approach to client service.
- Enjoy a collaborative and inclusive work environment that values integrity, teamwork, and continuous improvement.
- Competitive compensation package
How to Apply
If you’re ready to contribute to Rathbun Insurance’s success while growing your career in insurance, we’d love to hear from you! Submit your resume and a brief cover letter detailing your experience and why you’re the perfect fit for this role to laura [at] rathbunagecy [dot] com by 5pm on Tuesday, April 8, 2025.
Rathbun Insurance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
